Refund policy

Last updated: 4 October 2026

We only take a purchase to completion after your payment is confirmed. If it cannot be delivered, you get your money back.

You are paid back when

• You paid but the purchase failed or was reversed by our supplier.
• The product was no longer available when we tried to deliver it.

In these cases the chat and your Activity page show "Refund due", and we refund the same card you paid with.

Unclear results

Sometimes a supplier is slow to answer. We keep checking, and you will see "Checking" on that purchase. Please do not buy it again while it says that, because it may have been delivered.

We usually cannot refund when

• The purchase was delivered to the number, meter, smartcard or account you entered, even if it was the wrong one.
• A token or pin was delivered and shown on your receipt.

Need help?

Send your receipt reference (it starts with MP-) to support@mypadi.name.ng and we will look into it.